My name is Steve Perros, I'm the Business Development Manager for Avis Budget in New South Wales ACT. I oversee the operations for all the corporate agency locations in New South Wales in Canberra.
A normal working day for me, would firstly to have my morning coffee at the local shop, visiting our fleet manager to talk about the day ahead, what fleet we have available before answering and responding to calls and emails.
An unusual day for me would be if the phone didn't ring. I certainly think there would be an issue with our service provider. There is certainly a lot of challenges in my role. We have a lot of locations that are very successful and produce great numbers, and there are some locations that really do struggle, so that's my challenge to turn that around and make them into a profitable location.
One thing you don't know about being a Business Development Manager is, I get to travel across the state to some amazing places and travel to some very remote areas with red, dusty roads one day, and the following day I could be traveling along the coast, looking at amazing scenery.
The culture is great, it's very professional in our office, we get the job done and we love to celebrate birthdays and employees who've reached their achievements, so really any excuse to cut a cake or organize a lunch or a dinner.
To succeed in my role, you have to be a very good listener, because managing multiple sites, every location is different: different issues, different problems. So you've got to listen and always be very proactive.
You know, I get a lot of training from the people I work with. We have a lot of staff with a lot of experience. I get great support from my manager; previously being the Business Development Manager himself, he knows the ins and outs of the role, so he's been a great mentor for me over the last couple of years. So I learn every day different things just by asking questions. There is also the Avis Budget University online courses, where there are thousands of courses to enhance my skills.
My previous employer was a family-run business, my father's business, so it's slightly different, but from the feedback I get from family and friends, they certainly envy the position I'm in and tell me I'm very lucky to be where I am.