Federica FalancaRental Sales Agent

I started with Avis Budget Group 14 years ago, as a temporary Rental Sales Agent at Pisa Airport. My role later became permament, and I moved on to work at Florence Airport before returning to Pisa, where I am working now. I still work on the front desk dealing with customers every day. As well as having a busy, exciting role there are always opportunities for learning and development with ABG University so we never get bored!

It's a very nice place to work, because each day is different from the next and anything could happen. Sometimes it's very busy and we work hard but at the end of the day we know that we have helped the business to grow.

During my time with Avis Budget Group I have won some awards for my sales skills, and I am so proud of that because I would never have imagined having that skill before I joined the company.