My name is Dinesh Kumar and I'm the Branch Manager for Avis Budget Group in Penrose. Branch Manager is responsible for making sure the fleet, the customers and the staff are allocated in maximizing the profitability of the branch.
I'd be washing cars, serving customers, being hands-on. The strangest thing that I've done in the company is: a gentleman came in and rented a Rove Ranger truck, said it could drive it, took it down the road, couldn't drive it, left the engine running with the keys in it, came back down, and I had to go and rescue the truck.
I started as a Customer Service Representative. I saw potential in myself and I worked my way up, and here I am today.
There are strengths and values you need as a Branch Manager. You got to be calm, collective, also cooperative, and respectful to your staff, and also to your customers. And also be a multi-tasking person that fits in all sorts of roles.
The challenges in a Branch Manager are making sure you've got enough staff for the day, also the right mix of fleet that you've got on hand, to care for the customers. If you don't have the right mix then you get a final alternative to cater on the day.
The work that I do makes a huge difference for Avis Budget Group. We portray very much of Avis Budget Group here, making sure it's profitable, and also looking after staff, to make sure they're retained in the company.
The training provided with Avis Budget Group is really good. We do have learning and development team in ABG, it provides training for customer service and also for management training, and then you have online training that you can do as well. And then, ongoing support.
Career opportunities are from a branch manager are all to become a national operations manager, who looks after all of New Zealand operations for commissions. For myself, I would see being a nice little operations manager in the next 5 years or so.
The culture at Penrose branch is quite good. It is a very close-knit team, because being a small group of staff, and we do social events after the week as well.
What makes ABG different is it's very transparent, they share all the profitability with the managers. So you know where you stand, and also the support that you get from the back offices is really good.