My name's Lilla and I'm a Trainer. I work in the Business Service Centre within the BSC (Business Support Centre) in Budapest.
I've been with the company for three years now. When I joined I was part of the UK Customer Care team, so I was handling customer complaints, then later on damage cases. And, for two years now I've been a trainer.
So, most of my time I'm involved in induction training and training for team members. We have a two week induction for every new joiner, and I'm also involved in the central trainings. That means we talk about the company, the history, the structure and how we work within the Group. I also do some departmental specific training, for example not only about the company but about the service we provide for the customer, but how to handle them on phones, such as soft-skill training outlining the different customers we have. We also check out cases, which means that we are listening to customer calls, trying to solve them, and also checking out real customer compaints and trying to get the right solution for them. Basically, in a nut shell [laughs], this is what I'm involved in.
I really like the teams and the whole atmosphere that we have created within the company. We really have an international environment. We have a lot of newcomers from university, and people who have been here for years, so it's a really great mix.
We also have the Fun Factory in the BSC. This is a volunteer team that organizes events for the BSC. So when I'm involved in them it can be a very unusual day.
What we also have, of course, are personal development plans, so you can set the areas where you would like to develop. In the centre there are a lot of opportunities for you to move across department. You can work with a lot of professionals and get involved in projects that are happening outside the BSC elsewhere in the company.
I know a lot of people within the BSC, and most of the new joiners, but no matter where I worked within the BSC (or in what ever team) everyone was very supportive, which makes it a great place to work.
To be honest [laughs], I'm Hungarian, but I do not know the names of car parts in Hungarian but in English because I was a damage handler. So I have no clue what the Hungarian word is for wheel trim, or wheel arch, so you definitely don't need to know too much about cars — we have a dictionary for this [laughs again].